General Use - FAQ

• I have just logged in and see the message "You are already logged in". Why?

• I would like to use your SafeBox feature in order to inform a group of several people about private issue. I understand that I can assign a password to each recipient so each can open their email in the SafeBox. If they need a password to open the email waiting in the SafeBox for them, how do I safely pass on their password to them?

• How can I get a printable page of the mail I receive?

• How can I send secure emails to outside addresses?

• When someone sent me a message he got a Mail-Delivery fail message, what can I do?

• When I am on a website and click to send an email, it goes through on my email client (such as Outlook Express). Is there a way to change this to automatically go through from my safe-mail address? 

• Why do I get a notification that I sent a virus while I didn't ?

• If the sender does not capitalize the S in the address will I still get my emails?

• What is "Confirm addresses before sending" function ?

• How do I block messages from coming through with attachments, like pictures?

• Why do I keep getting the same emails again and again in my email client?

• When I click on a link in email here, the link is opened in a new window inside a frame. I then have to click "remove frame" to make it go away. Is there an option I have missed to NOT open a link in a frame?

• How can I "export" my certificate?

Account Management

• Can I change my username?

• I didn't get a message due to over quota, can I get it now?

• How Can I close an unneeded account?

• Do you close accounts after a long time of inactivity?

• What is taking my space?

• How can I change my outgoing name, my address is the mr @ Safe-mail.net but i want my first name and last name appears at the my address at the recipient like this <Mark Twain> mr @ Safe-mail.net. How to do it?

• What is the function of the "un/mark" option?

Spam and Fraud

• Fraud! Someone is... 

• Is it a good idea to block spammers?

Access

• Can I access my email w/a mobile device?

• Can I use Safe-mail with Outlook or other pop servers?

• Can I skip the page http://www.Safe-mail.net and go direct to the login page?

• I noticed that I do not get notification for new mails at notices, nor can I get these mails using pop.

• Is it possible for Safe-mail to read mail from my other email provider account?

• Why do you use SSL?

• When I receive email using my email client, the email says "According to user prefs, mail content is hidden for pop3 clients." Why do I get this message?

• I have problem accessing your site from my office can it be connected to firewall set at my office?

• I can't see the logout button on my monitor so each time I log in it tells me that I'm already logged in. How can I log out?

Folders

• Why did I got a legitimate email in the Junk folder?

• How can I define my account so that my sent messages will not be saved in my sent folder?

• Can you explain the meaning of the different mail status I can see in the Sent folder.

• I received a message saying that my inbox is full. What should I do?

Preferences

• How can I read messages in another language?

• How can I block/unblock a sender or domain?

• How can I set an auto response when I am not available, on holiday etc?

• How do I change the time setting of my account?

• Can you tell me how to set up filters for my incoming mail?

• Which setting is needed for being notified to another email address about incoming mails to my Safe-mail account?

• I want to change the interface. I choose by mistake another language-interface, and now I can't use my mailbox.

Office interface Help

• To delete messages:

• To move emails between folders:

• To create an address book

• How do I empty my Junk folder?

• How can I call another Safe-mail user for a chat?

• How can I download emails to my computer?

• Is there a way to delete an attachment with an email, but keep email and text in body of mail?

• How can I move emails from one Folder to another?

• What do I do if I have a slow connection.

• I'm afraid of losing important papers when I am abroad?

• I'm getting spam that always contain some word, or that the sender email always contain some word.

• I'm waiting for an important email and want to know when it arrived immediately

• I'm tired of spam, want to get rid of it.

Can I use Safe-mail^TM with Outlook or other pop servers?

You can use POP3 protocol for receive non-encrypted emails, or POP3 SSL/SMTP SSL or IMAP SSL/SMTP SSL protocols to send and receive encrypted emails. 

For more information on Outlook and using our POP servers, click here.

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I can't see the logout button on my monitor so each time I log in it tells me that I'm already logged in. How can I log out?

Take the cursor to the menu frame (top frame). When you view the cursor as an arrow (and not as a hand) press the mouse button, then poll it to the right - the menu frame will scroll. When you view the logout icon release the mouse.

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Can I skip the page http://www.Safe-mail.net and go direct to the login page?

Yes, type in the URL https://www.Safe-mail.net (https not http) and you will see the login page straight away.

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I received a message saying that my inbox is full. What should I do?

The problem is that you have either exceeded your disk storage space quota or you have exceeded the maximum number of permitted emails in any one folder (this includes your inbox). In order to receive more emails, you can do one of the following:

1. If you are over your disk space limit, you must remove some of your emails to free up some space.

2. If you are over the maximum emails per folder limit, go to the inbox and either:

   • remove some old mails

   • move the old emails to a user-defined folder. (if you don't have such, create it).

How can I block/unblock a sender or domain?

In order to block a sender or a domain:

1. Click on pref,

2. Click on mail control.
   
   Scroll down the page you see and look for the heading "Blocked users and servers"

3. Enter the name you want to block and click on the arrow button ("--->").
   
   (If you want to block a domain, enter the domain name, and click on the arrow of the servers).

4. Click on the update button.

1. Click on pref,

2. Click on mail control.
   
   Scroll down the page you see and look for the heading "Blocked users and servers"

3. Select the user you want to unblock.

4. Click on the remove button.

5. Click on the update button.

I have just logged in and see the message "You are already logged in". Why?

The "already logged-in" aimed to notify you that someone else is login to your account.

This is a security alert.

In case you get this alert, check what caused it.

The "already logged-in" message is probably caused by one of three reasons:

1. You may not have logged out properly from your last visit to your Safe-mail account. It's always best to click the "logout" button prior to leaving your account.

2. You may have inadvertently double clicked on the login button. In certain cases, some browsers send the page twice, and thus you are being logged-in twice. You can check this by looking at the IP and time of the other login to see if it is the same as current login or not.

3. someone else is logged in at the account.

Another option is from the start page and to click on the logins link.

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Can you explain the meaning of the different mail status I can see in the Sent folder.

An email that is sent to an internal user (i.e. a user of Safe-mail), can have the following statuses:

1. Delivered - which means that the mail was delivered to the recipient's inbox.

2. No such user - which means by default that there was no recipient either.

3. Inbox full - which means that the recipient's inbox was full.

4. A date - which tells you that the recipient had read the email at the date stated.

None of this convention is relevant when sending emails to external Safe-mail recipients. For emails sent to external recipients, we do not know when it had been read, whether the user exists or not or any other details so we only display the word "Sent".

If the email was not delivered to the external recipient, you will receive an email, usually entitled "mail delivery fail", in your notices folder meaning that the mail was not delivered. If you don't get such a message (within a few minutes) you can assume that the mail has been sent correctly to the external recipient.

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I noticed that I do not get notification for new mails at notices, nor can I get these mails using pop. Can You tell me which mails are inserted to the notices folder?

The Notices folder contains mails which have been received using an automatic process.

The source from which mails received in the Notices folder originate are recognizable by the sender's account name.

Mails which are received from MAILER-DAEMON, postmaster, autoreply, auto.reply, no-reply, do_not_reply, imailsrv, mailadmin, postoffice, administrator, notify, listserv, listserver, mdaemon, daemon, mailer, noreply and nobody are inserted into the Notices folder.

No notification is sent for mails received in the Notices folder.

In order to be alerted to mails received in the Notices folder, we suggest you use IMAP instead of pop.

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How can I set an auto response when I am not available, on holiday etc?

Click on pref/mail control/auto-respond.

Set the dates you want to have the auto-respond operative.

Compose the message you want to display and click the update button.

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How can I change my outgoing name, my address is the mr @ Safe-mail.net but i want my first name and last name appears at the my address at the recipient like this <Mark Twain> mr @ Safe-mail.net. How to do it?

1. Click on the Userinfo button.

2. In the nick-name field, fill the name you want to be added to your email address.

3. Change the Publish setting to "Yes" (default is "No").

4. Click on the update button.

Which setting is needed for being notified to another email address about incoming mails to my Safe-mail account?

1. Click on Pref. (Preferences)

2. Click on mail control.

3. Click on notification.

4. At "Additional email address":

5. Select the option "Yes, Please notify me at", Fill in the address at which you want to be notified.

6. Choose which details you want to get (i.e. subject, from, mail-ref etc).

7. Click on the update button.

I would like to use your SafeBox feature in order to inform a group of several people about private issue. I understand that I can assign a password to each recipient so each can open their email in the SafeBox. If they need a password to open the email waiting in the SafeBox for them, how do I safely pass on their password to them?

If you want high security, you can send your friends the password using Fax, mail or telephone.

If you want medium security, you can send them the password using a separate email.

I have problem accessing your site from my office can it be connected to firewall set at my office?

If your office firewall blocks the port 443 (which is used for SSL communication), it can prevent you from using the Safe-mail system. If you open port 443 for connection, you will be able to use Safe-mail system normally.

How Can I close an unneeded account?

Click on Pref,

Click on "Remove me"

Can you tell me how to set up filters for my incoming mail?

1. Click on Pref,

2. Click on mail control.

3. Click on filter.

4. Check the check-box "Activate filter"

5. Fill the relevant filter data (filter according to subject, from to etc.).

6. Click on the update button.

How can I get a printable page of the mail I receive?

From within the page in which you are reading the mail, click on the printer icon to see a printable page of the mail.

How can I send secure emails to outside addresses?

Safe-mail provides a service called SafeBox.

This service allows you to easily send protected email messages to any email recipient, even if the recipient is not a Safe-mail user or not equipped with a digital certificate!

Click here to learn more on the SafeBox.

If the recipient has certificate, Safe-mail enables you to send him S/MIME message, which is encrypted using PKI standard. For more information on PKI and other security protocols, go here.

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What is the fuction of the "un/mark" option?

The function of the "un/mark" option is to mark mails that you want special attention on them.

How do I change the time setting of my account?

1. Click Pref

2. Click General

3. Set the local time field

Is it possible for Safe-mail to read mail from my other email provider account?

Yes, if the provider of this email provides pop access.

You can make a pop account:

1. Click Preference

2. Click POP

3. Fill the relevant fields:

   • Incoming Mail Server:

   • User name:

   • Password:

   • Remove:

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I want to change the interface. I choose by mistake another language-interface, and now I can't use my mailbox.

You can choose an interface for current session from the login page (below the password field). You can also change the interface for all sessions by clicking Pref, Design.

When someone sent me a message he got a Mail-Delivery fail message, what can I do?

Please ask the sender to forward us the Mail-Delivery fail message he got.

Please verify that the sender uses the correct email address (i.e. not confused with safemail.net (without '-' sign) or safe-mail.com).

You may have blocked the address. To remove the block:

1. Click the Settings button at the top menu.

2. Click the 'Mail Control' tab.

3. Check whether something is written in the box titled 'Blocked Uses.'
   
   If the address 123@456.789 appears there, that means you accidentally blocked it. (Clicking the 'block sender' button from within a mail makes the sender's address automatically keyed in the 'Blocked Users' section of 'Mail Control').

4. To remove the block simply delete it.

5. Click the 'Update' button at the bottom to complete the setup.

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Fraud! Someone is...

The incidence of fraud on the Internet has reached epidemic proportions. We at Safe-mail work hard to stamp out fraud wherever it occurs. We will terminate the account of any user that we find to be involved in fraudulent activity. 

If you find that someone is using their Safe-mail account for fraudulent activity, let us know as soon as possible at the following address:

abuse@Safe-mail.net

When writing to us, please include complete copies of all fraudulent email messages - including the complete header of the messages. Fraudsters often claim to be sending messages from our system, when they are in fact using another system. Sending us complete copies of the messages in question will help us determine where the message is really coming from, as well as giving us the evidence that we need to take action. 

However, if you need information on a Safe-mail user that is engaged in fraud, we need a court order. Send it to:

Safe-mail
P.O.Box 39001
The Hebrew University
Givat Ram Campus
High-Tech Village
Jerusalem 91390, Israel

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Do you close accounts after a long time of inactivity?

Accounts that are not accessed by a web browser or IMAP for 6 months will be deleted. You may open a new account.

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How can I read messages in another language?

Click pref, Language

The best option is the "Unicode (UTF-8)". This option is good for modern browsers + OS. It will let you write in any language (including more than two languages in one message).

"Not specified" (= any language) is also ok since it will let you to write in any language supported by your browser and your operating system.

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Can I change my username?

You need to register a new account. You can use an email client (such as outlook express) and IMAP to move emails from one account to another easily. To learn how to use IMAP, go here.

To close your account, open Preferences (Pref), click 'Remove Me', and follow the instructions on screen.

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I didn't get a message due to over quota, can I get it now?

Emails which exceed the quota are rejected and not stored anywhere. The sender of the emails was notified that you didn't get the message.

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When I am on a website and click to send an email, it goes through on my email client (such as Outlook Express). Is there a way to change this to automatically go through from my safe-mail address?  

You can configure your email client to work with Safe-mail using IMAP. You'll be able to send via Safe-mail (i.e secured, and a copy saved at your sent folder), using your email client. To learn how to use IMAP, go here

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